FAQs
Reservation
Our calendar is open for party reservation up to a year ahead.
Reservations must be done at least one week prior to your event date. We open our weekday and weekend play to the public the Sunday prior. However, give us a call and we can see how we can help you.
Yes! Our facility can be rented for any kind of celebration that needs a play area for children. Like: baby showers, gender reveal, preschool graduations, end of the year class playdate etc.
Our party coordinator will get in touch with you via e-mail or phone call within 48 hours to verify some information and start the planning.
Yes, we require a 50% of the value of the package you choose + tax and it’s non-refundable.
Yes, only for private parties, if your party package doesn’t include food, we allow outside food and drinks. Nothing too messy, it has to be previously approved by a team member.
For safety reasons, we cannot allow open flames in our facility. This does not apply to birthday candles.
You may arrive 30 minutes before your scheduled party time to begin setting up for your party.
We will assist you in packing up your things and we will take care of the rest!
If you reserve the last party slot of the day (Friday 5:00-700? Saturdays and Sundays 4:30 -7:00), you have the option of extending your party. It is $75 for an additional 30 minutes or 140 for additional 60 minutes. Please give us at least one week notice if you would like to extend your party.
Yes, anyone who joins your party with children under 18 years old will need to fill out a waiver. You can have them fill out ahead of time at kidshideout.com/waiver
Any party not following our rules (mentioned here, on the website, in the facility, and on your reservation booking) can be asked to end the party and leave at any time without a refund.
Deposit & Cancellation Policy
The deposit is 50% of the value of the package you chose, to lock in your date and time frame.
You are able to reschedule your party for another date and time, with no additional fee, as long as the date and time is available, and you do it 3 weeks or more before the event.
Unfortunately, the deposit is non-refundable no matter how far ahead your reservation date is. No exceptions.
Due to us being a small business with only one location, our parties truly are our main source of revenue. Party cancellations no matter what the reason, hurt our business deeply, so this is our cancellation policy:
General Cancellation and Event Reschedule:
- ALL Party deposits are non-refundable at any time for any reason.
- All cancellation policies below are strict.NO exceptions!
3 weeks or more Before Event:
- Party can be rescheduled to another date of choosing, as long as there’s availability.
- A deposit can be applied towards open play passes, or any other event and even private playdates, if rescheduling is not viable.
2 Weeks to 7 days before:
- Parties cancelled within 2 weeks (must be more than one week) will only receive 50% credit of their deposit towards any service before mentioned. No exceptions.
- 7 days and less.
- Parties cancelled less than 7 days in advance will receive 25% credit of their deposit towards any service before mentioned. No exceptions.
- What is your cancellation and credit policy due to COVID?
While we understand that COVID can cancel plans for your party, our expenses to keep our doors open do not get canceled.
Party Inclusions & Expectations
No. Your party will be completely private.
If you have extra items to set up, we recommend arriving 30 minutes prior to your guests’ arrival. Our party host and assistant can help set up the last details you need.
If you do not have other things to set up, we still ask that you arrive at least 15 minutes prior to your guests’ arrival so we can work you through the itinerary, set expectations for you and your guests to ensure a smooth check-in process.
The rules are pretty much the same as for our open play, wear socks, zero bullying policy, etc. If you or any of your guests have any questions, check our open play policies, if you still have questions, please give us a call!
For the first 1 hour and 45 minutes of your party, it is play time. Our staff will then gather all your guests to our eating area for the next half hour of your event to help serve the kids food & drinks, sing happy birthday and then, cake! The last 15 minutes our staff will begin cleaning up the food and gathering things, while you have time to say goodbye to your guests, give goodie bags, etc. After the 2.5 hours, we will begin clean up to get ready for our next party. No drinks or snacks are allowed in the playhouses during the party, food is only allowed in the designated eating area.
Unfortunately, the itinerary is designed to make sure that the last 45 minutes are for eating, drinking, eating cake and then packing up. However, we do have an option to extend the play time at $75 per half an hour (up to an hour) but only if the schedule permits and must be communicated at least a week prior to the event. If a party exceeds the time established and guests don’t leave the facility, we will automatically charge $75 for those additional 30 mins.
Yes! You can have outside entertainment, but it must be previously approved, and you will have to consider the time to book it. No balloon twisting or face painting is permitted in our facility so that we can keep Kids Hideout a safe and clean place.
You can upgrade your party at least 2 weeks prior to your reservation and downgrade your party at least 3 weeks prior. Unfortunately, most of our vendors need at least 2 weeks notice when it comes to ordering items, so if you were to upgrade from our basic package The Bite, to The Slice or The Cake, which include baked goods, we will need at least 2 weeks notice. If you are downgrading, we will need to at least be notified 3 weeks before so we can refrain from ordering items.
It depends on the package; we have 10 and 20 children packages, and you can add extra children. For the 20 kids packages you can add a maximum of 2 extra kids. We recommend one adult per kid so that we don’t exceed our capacity. Extra adults will also be charged, and we can only add a maximum of 2 extra adults.
Our maximum capacity of people for Kids Hideout is 40 guests. Help us not exceed our capacity limit, between kids and adults there can’t be more that 44 guests already adding extra people.
Final headcount is due at least 48 hours before your event so we can properly set up the tables and chairs. This will also give us enough time to make last minute changes if there is any.
There is a 15% service fee added to the party total that is passed directly to staff members working your party. This will be charged with your balance at the register.
Additional decor can be placed on designated flat surfaces (Entrance, dining tables) and must be approved prior to the party date. Any damage due to decor will result in deposit loss.
