Party Service Agreement
Reservations must be done at least one week prior to your event date. We open our weekday and weekend play to the public the Sunday prior. However, give us a call and we can see how we can help you.
Our facility can be rented for any kind of celebration that needs a play area for children. Like: baby showers, gender reveal, preschool graduations, end of the year class playdate etc. Our party coordinator will get in touch with you via email or phone call within 48 hours to verify some information and start the planning.
A 50% deposit will be charged for ALL party reservations. Prices are + tax (7%) + service fee (15%) and it’s non-refundable.
The service charge is mandatory per our event service agreement . 100% of the service fee goes towards the staff who executed and assisted you through out your event: all the set-up, clean- up and everything else in between, as well as all the operating costs.
If your party package doesn’t include food/drinks, we allow outside drinks, food and snacks but have to be previously approved by a team member (please keep it easy and not very messy food).
For safety reasons, we cannot allow open flames in our facility. This does not apply to birthday candles.
You may arrive 15- 30 minutes before your scheduled party time to begin setting up for your party.
We will assist you in packing up your things and we’ll take care of the rest.
Anyone who joins your party who is under 18 years old will need to fill out a waiver. Fill out ahead of time at www.kidshideout.com/waiver
Any party not following our rules of play (mentioned here, on the website, in the facility, and on your reservation booking) can be asked to end the party and leave at any time without a refund.
Deposit, Cancellation & Rescheduling Policy:
A 50% deposit will be charged for ALL party reservations. Prices are + tax (7%) + service fee (15%) and it’s non-refundable. This will automatically reserve the selected date and time slot.
In order to reschedule a party, with no additional fee you need to let us know at least 3 weeks prior to your event. Parties can be rescheduled as long as the date and time is still available.
Unfortunately, the deposit is non-refundable no matter how far ahead your reservation date is. No exceptions.
ALL party deposits are NON-REFUNDABLE at any time, for any reason.
All cancellation policies are strict. NO exceptions.
3 weeks or more Before the event:
Party can be rescheduled to another date of choosing, as long as there’s availability.
A deposit can be applied towards open play passes, or any other event and even private playdates, if rescheduling is not viable.
2 Weeks to 7 days before the event:
Parties canceled within 2 weeks (must be more than one week) will receive 50% credit of their deposit towards any service before mentioned. No exceptions.
7 days and less before the event:
Parties canceled with less than 7 days in advance will receive 25% credit of their deposit towards any service before mentioned. No exceptions.
Covid-19 related cancellations:
We understand that Covid-19 can cancel plans for your party, our expenses to keep our doors open do not get canceled. Therefore, ALL party deposits are NON-REFUNDABLE at any time, for any reason.
Party Inclusions & Expectations:
Your party will be completely private.
We recommend arriving 15 minutes prior to your guests’ arrival.
Our party host and assistant can help set up the last details you need.
Please arrive 15 minutes prior to your guests’ arrival so we can go through the itinerary and set expectations for you and your guests to ensure a smooth check-in process.
The rules are the same as for our open play:
- Parents or guardians must sign a waiver for each child before entering the play space.
- Accompanying adults must stay in the play space and supervise their children at all times.
- Our restroom is equipped with a baby changing station. Please change all diapers in the restroom.
- Guardians and children can’t wear shoes inside Kids Hideout and must wear socks all times. If you forget your socks, you can purchase them in our store.
- If possible, please do not bring strollers into Kids Hideout.
- Drinks and pre-packed snacks for children and adults are permitted in the designated seating area. No drinks or snacks are allowed in the playhouses.
- We don’t allow outside food (full meal) at Kids Hideout unless it’s pre-approved by a staff member.
- 15 minutes before the end of your party, your host will begin to pack so you can say goodbye to your guests and they can prepare to leave. No guests can be in the facility after party end time.
- No pets allowed.
- No smoking allowed.
- Children that are being disruptive will be asked to leave, if they are interfering with the activities of others. We have a ZERO BULLYING poIf you or any of your guests have any questions about your rules of play, please give us a call!
For the first 1 hour and 30 minutes of your party, it is play time. Our staff will then gather all your guests to our eating area for the next half hour of your event to help serve the kids food & drinks, sing happy birthday and then, cake! The last 15 minutes our staff will begin cleaning up the food and gathering things, while you have time to say goodbye to your guests, give goodie bags, etc. After this time, kids cannot go back to play.
Our itinerary is designed to make sure that the last 30 minutes are for eating, drinking, eating cake and then packing up. We do have an option to extend the play time at $75 per half an hour (up to an hour) but only if the schedule permits us to do so, and must be communicated at least a week prior to the event. If a party exceeds the time established and doesn’t leave the facility, we will automatically charge $75 for those additional 30 mins.
Outside entertainment is permitted, it must be previously approved, and you will have to consider the time to book it. No balloon twisting, piñatas or face painting are permitted in our facility.
If you wish to upgrade your party let us know at least 2 weeks prior to your reservation and to downgrade your party at least 3 weeks prior.
We recommend one adult per kid so that we don’t exceed our capacity.
Extra adults will be charged, and we can only add a maximum of 2 extra adults.
Final headcount is due at least 48 hours before your event.
There is a 7% sales tax 15% service fee added to the party total that goes directly to staff members working your party.
Additional decor can be placed on designated flat surfaces (entrance and dining tables) and must be approved prior to the party date. Any damage due to decor will result in deposit loss.